1. WHO WE ARE

Our website address is: https://yomconnect.com.

This website is operated by Vision Media Consulting Pty Ltd (ABN 40 682 736 018).

Capitalised Terms have the meaning defined in this Privacy Policy.

2. PERSONAL INFORMATION

For the purposes of this Privacy Policy, Personal Information is:

1. a) any information or an opinion (whether true or not) about a person by which the person’s identity can reasonably be ascertained;

2. b) your name, organisation, address, phone number, e-mail address, marital status, credit card and taxation information, identification document numbers, and health or medical information;

3. c) digital identifiers, including your IP address, device ID, advertising IDs (such as IDFA or GAID), and cookies;

4. d) any other information about you which is regulated by any applicable laws or regulations.

Any other information is deemed to be Non-Personal.

Anonymity: 

Where lawful and practicable, you have the option of interacting with us anonymously or using a pseudonym (for example, when making a general enquiry about our services). However, we may require your identity to provide full access to our services.

Minors:

Our services are typically not intended for use by a minor (being any person under the age of 18). If we become aware that we hold information identifiable to a minor without parental consent, we will delete it immediately.

In circumstances where our services are intended for a minor, we will:

• Highlight the specific purpose of collection.

• Require the minor to confirm their age.

• Not request sensitive information (race, ethnicity, political opinions, etc.).

• Provide a clear mechanism for a parent or the minor to opt-out or request data deletion via [email protected].

3. HOW WE USE AND DISCLOSE YOUR INFORMATION

Personal Information: We do not sell, rent, or lease your Personal Information. We use your information to:

1. a) Provide access to our Site and Services;

2. b) Respond to enquiries and service requests;

3. c) Develop data profiles to tailor our Services to you;

4. d) Automated Decision-Making (ADM) & AI: In accordance with APP 1.7, we disclose that we use automated systems and AI-enabled tools to assist in making decisions. Specifically, we use engagement history, demographic data, and professional metadata to automate audience segmentation, lead scoring, and the prioritisation of marketing communications. These decisions may affect the timing and nature of the services offered to you. You may request a manual review of any significant automated decision by contacting us at [email protected].

5. e) Prevent illegal activity or breaches of our Terms of Service.

International Disclosure:

In providing our Services, we disclose Personal Information to overseas recipients, including our service providers located in Indonesia and the Philippines (for administrative and analytical support) and the United States (for cloud storage and analytics). We take all reasonable steps to ensure these recipients handle your data in accordance with the Australian Privacy Principles.

Third Parties:

We may disclose your Personal Information to a third party in connection with the provision of Services, provided that the recipient agrees to use the information only for permitted purposes.

Direct Marketing: 

We may use your Personal Information to provide you with updates, offers, and promotions. You may opt-out of receiving these communications at any time by clicking the ‘unsubscribe’ link in our emails or contacting us directly. We do not charge a fee for processing opt-out requests.

4. COOKIES & TRACKING

We use cookies, pixels, and local storage to track site visits, improve security, and provide personalised content. A cookie identifies your browser, not you personally. You may disable cookies in your browser settings, though some Services may become unavailable.

5. DATA SECURITY & BREACH NOTIFICATION

We maintain physical, electronic, and procedural safeguards to protect your information. While no system is 100% secure, we review these arrangements continually.

Mandatory Notification: In the event of an “Eligible Data Breach” that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.

6. YOUR RIGHTS: ACCESS, CORRECTION, AND ERASURE

You have the right to:

• Access: Request a copy of the Personal Information we hold about you.

• Correction: Ask us to update or fix inaccurate information.

• Erasure: Request that we delete your Personal Information from our systems (subject to legal retention requirements).

To exercise these rights, please contact us at [email protected].

7. RETENTION OF DATA

We take reasonable steps to destroy or permanently de-identify Personal Information once it is no longer required for our business purposes or legal obligations.

8. CHANGES TO THIS POLICY

This Privacy Policy may be updated from time to time. Changes apply immediately upon being posted to our Site.

9. CONTACT INFORMATION & COMPLAINTS

If you have questions, comments, or a privacy complaint, please contact us at:

Email: [email protected]

Complaints Process: 

We take all privacy complaints seriously. We will acknowledge receipt of your complaint within 7 days and aim to provide a substantive written response within 30 days. If you are not satisfied with our internal resolution, you have the right to refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.